Terms of Service for Host Turbo
Effective Date: December 15, 2024
1. Acceptance of Terms
By accessing or using any services provided by Host Turbo (“we,” “our,” or “us”), you (“Customer” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must discontinue using our services immediately.
2. Services Provided
Host Turbo offers the following hosting services:
- Web Hosting
- WordPress Hosting
- Domain Name Registration and Management
- Virtual Private Server (VPS) Hosting
- Dedicated Server Hosting
- Game Server Hosting
These services are subject to availability and may be modified or discontinued at any time.
3. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our services. Minors under the age of majority may use our services with the express permission of a parent or legal guardian, who agrees to be bound by these Terms on behalf of the minor.
4. Account Registration and Security
- You are required to create an account to use our services.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
- Notify us immediately of any unauthorized access or suspicious activity.
5. Payment and Billing
- Payment Methods: We currently accept payments exclusively via PayPal.
- Billing Cycles: Services are billed on a [monthly/annual] basis unless otherwise specified.
- Late Payments: Failure to pay invoices on time may result in suspension or termination of services.
- Refunds: Refund policies vary by service and are detailed in Section 11.
6. Use of Services
Acceptable Use Policy
- Web Hosting: No illegal, fraudulent, or abusive content is permitted. This includes, but is not limited to, malware, phishing sites, and copyright violations.
- Game Server Hosting: You must comply with the terms of the game developers and refrain from hosting malicious or cheating-related content.
- Domain Names: You are responsible for ensuring that your registered domain does not infringe upon trademarks or violate laws.
- VPS and Dedicated Hosting: Resources may not be used for cryptocurrency mining, spam, or other activities that degrade the performance of our network.
Prohibited Activities
- Hacking, DDoS attacks, and any other activity that compromises the integrity of our systems.
- Spamming or unsolicited mass communications.
- Distribution of pirated software, copyrighted material without authorization, or any content that violates applicable laws.
7. Resource Usage
Web and WordPress Hosting
Resource usage is subject to the limits outlined in the selected plans. Once these limits are exceeded, metered usage rates will apply as specified by the specific plan.
VPS and Dedicated Servers
Resources are capped and cannot be exceeded. If data limits are surpassed, bandwidth will be heavily throttled.
Game Server Hosting
A small allowance for exceeding resource limits is provided to allow notifications. If this allowance is exceeded, the game server will automatically shut down.
8. Data Backup
- We provide backup services for certain plans; however, backup services are not foolproof.
- Customers are strongly encouraged to maintain their own backups to ensure data safety.
- We are not liable for data loss resulting from server issues, hacking, or other incidents.
9. Service Uptime and Support
- Uptime Guarantee: We strive to maintain 99%+ uptime for our services, but interruptions may occur due to maintenance or unforeseen circumstances.
- VPS and Dedicated Servers:
- 95% Uptime Plan: Guaranteed uptime of 95%, with actual uptime typically higher under normal conditions. Bandwidth will be heavily throttled if data limits are surpassed.
- 99%+ Uptime Plan: Enhanced infrastructure ensures 99%+ uptime. While interruptions are rare, maintenance and unforeseen issues may occasionally occur. Bandwidth usage limits apply, and services will be throttled if data limits are exceeded.
- Support: Technical support is included in all hosting plans. However, complex issues or support for problems requiring extensive time to resolve may incur additional charges. Customers will be notified in advance if such charges apply.
10. Termination of Services
We reserve the right to terminate your account or services if you:
- Violate these Terms or our Acceptable Use Policy.
- Fail to pay invoices on time, which will result in service suspension until payment is made. If payment is not made within 14 days of the due date, the service will be terminated.
- Engage in activities that harm our network or other customers.
11. Refund Policy
- Web and WordPress Hosting: Full refunds available within the first 30 days for new accounts.
- Domain Names: Non-refundable once registered.
- VPS Servers: Prorated refunds for cancellations initiated by the customer.
- Dedicated Servers: No refunds are available, unless we do not meet the uptime guarantee. A 30-day notice is required to cancel dedicated server services.
- Game Server Hosting: Refunds are subject to review and based on the reason for cancellation, as well as service usage and duration.
12. Data Retention
- Data and backups will be retained for 30 days after service termination to allow for negotiation to reinstate the service.
- Data from services that were terminated due to prohibited activities will be immediately and permanently deleted.
13. Privacy and Data Protection
We are committed to protecting your data. Our privacy practices are detailed in our [Privacy Policy]. By using our services, you consent to the collection and use of your data as outlined.
14. Liability Limitation
Host Turbo shall not be liable for:
- Any indirect, incidental, or consequential damages arising from service interruptions or data loss.
- Damages exceeding the amount you paid for services in the six months prior to the claim.
15. Indemnification
You agree to indemnify and hold Host Turbo harmless from any claims, damages, or expenses arising out of your use of our services or violation of these Terms.
16. Modifications to Terms
We may update these Terms at any time. Customers will be notified of significant changes, and continued use of services constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Australia. For users residing outside of Australia, local consumer protection laws may also apply, provided they do not conflict with Australian laws.
18. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: [email protected]
Phone: +1 307 392 4867
Mailing Address: 539 W. Commerce St #6939 Dallas, TX 75208
By using Host Turbo, you acknowledge that you have read, understood, and agreed to these Terms of Service.